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This Army HIVE office is closed and cover is provided by the Lichfield HIVE.

If you want to ensure that you receive the very latest information including official Army COVID19 advice and guidance to Serving Personnel and their Families, please sign up using the ‘Follow by Email’ link. We abide by the Data Protection Act and you can withdraw your permission to receive our emails at any time by using the unsubscribe link found at the bottom of every update email you receive. Please also see HIVE’s other social media platforms: www.facebook.com/ArmyHIVE and Army HIVE Twitter @ArmyHIVEinfo

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Friday, 20 March 2020

CORONAVIRUS (COVID-19) – GUIDANCE FOR OCCUPANTS OF SSFA AND SSSA


Where an occupant displays symptoms (high fever and/or persistent new cough) and/or suspects they have contracted Coronavirus they should contact NHS111, follow instructions and inform their chain of command.

Self-isolation – SSSA Sharer occupants

Where an occupant is advised to self-isolate and they are in a SSSA sharer property they should inform Mears that they have been advised to self-isolate by calling 0800 0324 547 or emailing resident.enquiry@mearsgroup.co.uk , whether or not they are currently sharing their property with another occupant.
Occupants who have been advised to self-isolate are reminded that maintaining good hygiene practices appears to be the best defence to becoming infected. This includes regular hand washing with soap and warm water, and cleaning surfaces, door handles and furniture likely to be touched by hand with a disinfectant cleaning product.
Sharer occupants who have been advised to self-isolate should also inform their sharer if they are able to contact them. If they are unable to contact them, they should inform Mears who will attempt to contact the sharer and liaise with DIO if they are unable to make contact.
NHS111 current guidance for people sharing properties with individuals who have been advised to self-isolate is that they need to self-isolate for 14 days. They should follow the steps outlined above.
Where anyone in a property has been advised to self-isolate and they have reported any repairs, or are aware of any contractor visits scheduled to the property, or any move ins or move outs scheduled for the property, they should inform Mears that they have been advised to self-isolate by calling 0800 0324 547 or emailing resident.enquiry@mearsgroup.co.uk

Self-isolation - SSSA sole occupants and SSFA occupants

Where occupants in SSSA sole occupation of a property, or occupants in SSFA properties, have been advised by NHS111 to self-isolate, they should inform their chain of command. If the occupant has reported any repairs or has any contractor visits scheduled, or if there is a move out scheduled, they should inform Mears that they have been advised to self-isolate by calling 0800 0324 547 or emailing resident.enquiry@mearsgroup.co.uk
Occupants who have been advised to self-isolate are reminded that maintaining good hygiene practices appears to be the best defence to becoming infected. This includes regular hand washing with soap and warm water, and cleaning surfaces, door handles and furniture likely to be touched by hand with a disinfectant cleaning product.

Positive diagnosis or displaying symptoms of Coronavirus

Where any occupant has tested positive for Coronavirus, or displays the key symptoms, they should follow NHS111 guidance and inform their chain of command
NHS111 and the Public Health England Health Protection Team will contact the employer to issue instructions regarding cleaning and to conduct a risk assessment based on contact with others.

Once a property has been through a period of being ‘affected’, occupants are requested to clean the property in accordance with Public Health England guidelines prior to any 3rd party visiting the property. Guidance being;

Use your usual household products, such as detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces. Remember to clean all hard surfaces such as hand rails, bathrooms including separate WCs, kitchen work surfaces, door handles, etc.
Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags.
These bags should be placed into a second bag, tied securely and kept separate from other waste in the room in which you are self-isolating. Keep aside for at least 72 hours before putting into your usual external household waste bin.
Other household waste can be disposed of as normal.

To further mitigate the potential spread of the virus, the following measures are being introduced with immediate effect:

Mears Helpdesk agents will ask all callers if they or anyone living at the property is suspected of being at risk of Coronavirus or undergoing a period of self-isolation.

Occupants in affected properties with planned moves will have their move delayed until such time as the occupants are confirmed to be clear of infection or potential infection.

Additionally, DIO and Mears seek the support of the Chain of Command, in particular Base/Unit/Station Welfare Officers, to inform Mears should they become aware of any affected property where an occupant of SSFA/SSSA is either suspected of being at risk of Coronavirus or is undergoing a period of self-isolation.

Finally, as the situation continues the ability to provide accommodation in the private rental market may be restricted due to agents closing offices, operatives being unable to conduct move ins, and office resources reducing. Your understanding and cooperation is appreciated.