This Army HIVE is open for visitors. An appointment system is in place so before your visit please email or phone the HIVE to book one. Please also ensure that ‘Hands, Face, Space’ is adhered to within the HIVE building and office to protect all visitors and staff. Alternatively our staff are available to answer your queries by email and telephone during the advertised office hours.

If you want to ensure that you receive the very latest information including official Army policy and guidance plus local insights, please contact the HIVE to be added to our distribution list for regular email updates. We abide by the Data Protection Act and you can withdraw your permission to receive our emails at any time.

Please also see HIVE’s other social media platforms: and Army HIVE Twitter @ArmyHIVEinfo

Tuesday, 31 March 2020

Corona Virus - Extremely Vulnerable Support - Warwickshire

If you have been identified as extremely vulnerable by the NHS and told to shield for 12 weeks, Warwickshire is here for you.

If you need additional help to get food, medicines or emotional support ring our dedicated hotline 0800 408 1447

For hotline opening hours and more information visit

Listening Buddy Scheme for MOD CS Employees

Serve and Protect - Payment Holiday Guide

Monday, 30 March 2020

BFBS Support during COVID 19

Click HERE to view video

Buying and Selling Homes during this stay-at-home period

Read more ......

OFGEM - Covid-19 and your energy supply

COVID-19 is a new illness caused by the coronavirus that can affect your lungs and airways. It’s a national issue and the government is leading the response to it. All official government advice is available at You can watch British Sign Language versions of government advice on the SignhHealth website. For health information, please visit the NHS coronavirus pages.
Here you can find advice and answers to questions you may have on managing your energy supply during the outbreak. We will continue to update this information.

What is Ofgem doing?

OpenLearn - Free learning from the Open University

Lots of people are pledging to use this time in isolation to learn a language - OpenLearn can help with that!

Spanish, Italian, German, Chinese... let us help you get started.

Covid-19 - Birth Registration Update

Social Isolation - Domestic Abuse

The threat of COVID19 means that home is the safest place to be right now, however sadly we know this isn’t the case for victims of domestic abuse. Spending a lot of time at home with an abuser makes the risk of violence or abusive behaviour all the more likely. But even in these uncertain times, there is always help for you.

If you’re in immediate danger, always call 999, or visit for 24/7 Live Chat if you need to talk.

How to access financial help from the Government

Ongoing Operations on the Substitute Accommodation Service

Following the Government’s recent announcements advising people to stay at home except for limited activities and advising against non-essential house moves, Mears would like to update all interested parties on measures we are taking on the Substitute Accommodation Service.
The single Service manning authorities have now advised that all non-essential moves are to be postponed until 1st July, with a review on 30th April to decide whether this period should be extended.
Personnel should remain with their existing Unit until such time as a move is possible and should remain in their current property where possible. In some cases, it may not be possible to remain in current properties and where any challenges arise Mears will work with occupants DIO, the Chain of Command, Landlords and Estate Agents to find alternative solutions.
The Mears team is working hard to try to accommodate moves for Service personnel and their families whose moves are deemed essential. As this is a new and evolving situation, we ask you please to update us if you have been advised that your move is not essential and should therefore be postponed – speak to your Career Manager if you are uncertain.
As a result of the Government measures many lettings agents are closed, most cleaning companies are not taking on work, many repairs and maintenance contractors are only attending critical jobs, and our ability to get furniture delivered is limited. Many hotels are closing, and we are working hard to move people out of hotels to ensure that everyone has somewhere to live. We have had permission from all single Services to explore mixed band sharing where no other solutions to accommodate essential moves are possible. We ask for your patience and cooperation as we try to find solutions to meet the operational requirement.
Where a move is deemed essential, we have modified our processes to avoid human contact in line with the Government’s social distancing guidance. Mears operatives will conduct inventory appointments unaccompanied and arrangements for the safe handover of keys will be advised by your Coordinator on a case by case basis.

Repairs and maintenance
In keeping with the Government guidance, we are presently only instructing works for critical repairs and maintenance issues. Routine repairs are being logged and reported to landlords and agents so that we are in a position to commence works as soon as travel restrictions are lifted. We apologise for the inconvenience this will cause you and we thank you for your patience and understanding.
Where critical works have to take place Mears will ask you if you or anyone in the household is self-isolating and operatives will take appropriate safety precautions which may include asking occupants to remain in a different room while work is completed.

Contacting us
To ensure that we can continue to offer a service and look after our staff, all Mears staff are now working from home, with the exception of a skeleton office team which allows us to continue receiving post. We have diverted our phones; however, due to the exceptional circumstances your call may take longer to be answered than usual. The best way to contact us is by email.

•To discuss a move in you can contact the named Coordinator who has been liaising with you, or you can email
•To discuss a move out please email
•To report a repair please email
•You can also call us on 0800 032 4547

Friday, 27 March 2020

COVID-19 - Related Crime

Army personnel and their families are reminded to consider their operational and personal security responsibilities, especially when posting on social media. Remain alert to threats/scams/direct approaches that are suspicious and ensure that no operational or personal information is disclosed during these challenging times. ​

Works on the SFA Estate during the Coronavirus Crisis

Some concerns have been raised directly to Amey personnel, the Families Federations and more widely, about Amey and other industry partner operatives continuing to carry out work on SFA during this period of national crisis when recent Government measures require people to stay at home, except for limited activity.

For the purposes of supporting Service families via the National Housing Prime (NHP) Contract, Amey and its supply chain partner operatives are classed as key workers who are required to report for duty at MOD Estates to deliver critical services in support of National Security, Defence operations (including the COVID-19 Support Force), and the broader Defence enterprise.

NHP operatives will therefore be seen frequently on SFA estates, including visiting properties to undertake required works. The services Amey is continuing to provide are important for Service families to ensure that homes remain safe, compliant and well maintained; these services are included within the UK Government guidance on Going to Work.

We fully understand the concerns of Service families at this difficult time and the steps set out below are aimed at protecting the health and safety of Service families, Amey and supply chain personnel. All NHP works will be undertaken in accordance with Government guidelines; these include:

COVID-19 Outdoor Access Guidance

Self Employment Income Support

Useful link to the Self-Employment Income Support for those  who may be affected

Forces Help to Buy - Change in Eligibility Criteria

Please be informed that  ABN 051/2020 Forces Help to Buy – Change in Eligibility Criteria has been published today on DefNet and Defence Connect
The revised criteria means that all Regular Serving personnel will be eligible to apply for a FHTB advance provided they have completed 12 months service from their date of enlistment and have completed Phase One Training. This change will take effect from 1 Apr 20. 
A revised JSP 464, Volume 1, Part 1 will be published on 31 Mar 20 to coincide with the updated eligibility criteria and also contains the full FHTB scheme rules.​

SSAFA Transitional Mentoring Service

The SSAFA Transitional Mentoring service continues to function at full capacity through these difficult times and are here to support service leavers, their families or family’s during separation in transition and up to 2 years after regardless of the reason for discharge for further information please contact the team at

Thursday, 26 March 2020

BFBS-Supporting Families

Military charity and media organisation BFBS will continue to try and maintain delivery of its services to entertain, inform, connect and champion the UK armed forces for as long as possible during this pandemic.

To maintain the safety of BFBS staff, most employees are working from home, but the core services are continuing to ensure we can support our military audience during this difficult time.

Overseas, BFBS is working with partners to support the needs of specific military communities by installing satellite TV points into coronavirus isolation camps – as well as providing more set top boxes and radios where they are needed.

Full details of BFBS’ global efforts below:

Latest FTRS Job Opportunities as of 19th March

Please note this list may not be updated again until approx 20 April
due to COVID-19

Wednesday, 25 March 2020

Playground Restrictions

The updated Government guidance on the closure of business and premises, aimed at slowing down the spread of Covid-19, has implications for playgrounds on the SFA estate. To comply with this guidance, we are taking steps to stop entry to all fenced playgrounds maintained by Amey. 

We understand this will be very difficult for families with small children but for everyone’s safety, we shall start closing and locking these playgrounds as quickly as possible. 

For those unfenced playgrounds within the estate, Service personnel and their families are asked to support fully the Government’s guidance in this matter and to stop using the playgrounds to reduce further the risk of the virus spreading.

Department of Transport - MOT Exemptions

Vehicle owners will be granted a 6-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities.
All cars, vans and motorcycles which usually would require an MOT test will be exempted from needing a test from 30 March 2020. Vehicles must be kept in a roadworthy condition, and garages will remain open for essential repair work. Drivers can be prosecuted if driving unsafe vehicles.
Further details can be found HERE

Shipment Registration System Covid-19: Important

Whilst we continue to operate as normal with all staff working from home, there are some changes to our contact details below. We are not able to accept faxed bookings. With this in mind, all booking forms and tasks should be sent electronically via email to – please note that in addition to scanned documents, we are also able to accept clear and legible screenshots and photographs taken on a smartphone.
We are not taking bookings with a requested collection date prior to 1st July 2020 as the MoD has instructed us to FREEZE all moves prior to 1st July 2020. When services resume, all moves will be rebooked without you having to go through the booking process again. Agility is here to continue all ongoing moves to completion. We are also here for counsel and to discuss future bookings with you.
During this difficult time we have changed the direct contact details to save you and ourselves time. Please see below and use email only unless your call is an absolute emergency.
Unit Moves 07503 012812
Overseas or Storage 07469 144877
Heavy Haul 07768 601072
UK and Western Europe 07469 155038
Administration 07768 533592
Self-pack service

DIO Covid-19 Update

Covid-19 Update - controlling the spread of Covid-19, and protecting the health of Service families and DIO and Amey staff
 In the continuing UK interests of controlling the spread of Covid-19, and to protect the health of Service families and DIO and Amey staff, once a property has been recorded as 'self-isolating' it will be categorised as such for a minimum of 17 days from the point of notification/recording. At the end of this period, Amey will contact the occupants to seek confirmation it is safe to enter the property. This clarifies earlier advice and will be introduced immediately

NHS Volunteer Responders Needed

NHS Volunteer Responders has been set up to support the NHS during the COVID-19 outbreak. To do this we need an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the virus to stay well. Our doctors, nurses and other professionals will be able to refer people in to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer.

You can help by signing up for one or more of the tasks listed below. Once you have registered and checks are complete you will be provided a log-in to the GoodSAM Responder app. Switch the app to 'on duty', and you'll see live and local volunteer tasks to pick from nearby.

This programme enables volunteers to provide care or to help a vulnerable person, which is permitted under the new rules announced by the Government on 23rd March 2020. Volunteers may be asked to show the active task they are responding to if asked.
Click HERE for more details

Message from DIO: Covid-19 Update - Change of Process for Pre Move Out and Update on Betterment Moves

In the interest of minimising the amount of direct contact between Housing personnel and SFA occupants, DIO and Amey have agreed that, with immediate effect, all Pre Move Out (PMO) appointments will be conducted via telephone rather than a direct visit. The Amey Accommodation Officer will issue a PMO pack, via email, to the SFA occupant for review in advance of the planned PMO meeting. At the time of the prearranged meeting, the Accommodation Officer will then telephone the occupant and complete relevant documentation, confirming the occupant’s responsibilities at the time of the Move Out.

In addition, to further minimise social contact, ‘betterment moves’ will cease until further notice.


As a result of the Coronavirus outbreak, and in line
 with Government public health advice, we are taking
 steps to minimise the risks to veterans and their families. Please click on the LINK and this will take you directly to the current Information.

Tickets for Troops Update

What HIVE can do for you

T: 0797 419 5428

Tuesday, 24 March 2020

RSPCA - Urgent Coronavirus Update

Following the UK Government announcement last night, our animal centres, wildlife centres, hospitals and charity shops must close to the public until further notice.
This means that we cannot accept wild or domestic animals from the public, and are looking after existing animals in our care, and new animals brought in via our animal rescue teams.
If you have animal welfare concerns, please call our national cruelty line for advice: 0300 1234 999.
If you have a badly injured stray or wild animal please call your local vet for advice. Please do not attend a vet practice without calling first.
This is an incredibly difficult time for us across the RSPCA and we appreciate your ongoing support
You can keep up-to-date on our latest pet care advice: HERE

Government Update

Following the Prime Minister’s statement yesterday evening, advice on the strict new measures to be followed to contain the spread of the virus can be found at The basic advice is to stay at home – no unnecessary journeys or social contact:
•         Only leave home for essential shopping, medical needs, one form of exercise per day and work where absolutely necessary
•         Public gatherings of more than two people are banned. Stay two metres (6ft) away from other people
•         Wash your hands as soon as you get home​

30 hours free childcare

If you are returning to England from Scotland, Wales, Northern Ireland and overseas, you can now apply for a manual 30 hours free childcare code before you return
Directorate Children & Young People (DCYP) has worked closely with Department for Education (DfE) and HM Revenue & Customs to ensure parents (Service and entitled MOD Civilians) returning to England from Scotland, Wales, Northern Ireland and overseas can apply for a 30 hours childcare code before they arrive back in England. This will ensure that entitlements aren't missed, especially when parents move mid-term and would not be able to apply within termly deadlines set by DfE. Please see the attached poster for all the information parents require. 30 hours free childcare DIN has been updated to reflect changes.

Coping with self-isolation – Domestic Abuse Support

The current response to Covid-19 will inevitably put a greater strain on families in self-isolation. This may be particularly stressful for survivors of domestic abuse, and you can find guidance on actions to take and sources of advice and support from the various links below:


To support our ability to deliver critical services to our Armed Forces in the most effective way we are making some temporary changes in how to contact the Amey Defence Customer Service Centre during the coronavirus crisis.

With immediate effect and until further notice Amey Occupancy Services will move to a ‘digital’ service.

If you need to contact Amey regarding Service Family Accommodation applications, allocations, house moves, licence or charges enquiries please use the following:

Text message: 07860063410
Access to the application system via the Defence Intranet:

COVID19 - what you need to do

More information has emerged from the Government about protecting the most vulnerable in society, alongside other advice regarding key workers. This is reflected in the general Government advice at

The page also has a useful check box where you can elect to receive updates as they are issued.

Mind - the Mental Health Charity

Mind, the Mental Health Charity, have produced some advice for those who may be feeling anxious at this time. As well as general advice, this also provides specific guidance for dealing with feelings of anxiety over self-isolation and social distancing.

You can access this at


Covid-19 Serve and Protect Financial Resilience Tips

We have created a useful hints and tips article to try help Service personnel get through this challenging period. Feel free to share it with anyone that you think may find it useful -

Samaritans - How to refer

Stay 2 metres apart

Mental Resilience during uncertain times

Monday, 23 March 2020


During the current uncertain times affecting our customers, Army HIVEs will be closed to visitors until further notice with staff working from home for the foreseeable future. 
The HIVE will continue to respond to customer enquires via email at or telephone on 0797 419 5428.
The HIVE Blog  shall continue to provide up to date and relevant information to the Service community including items regarding the COVID19 outbreak.
If you have an enquiry, then please continue to contact us and staff will continue to ensure that information is available to you.  To ensure you receive daily updates on information published on the HIVE blog, please click on the link to follow by email

Friday, 20 March 2020

Worcestershire - Here to Help



Where an occupant displays symptoms (high fever and/or persistent new cough) and/or suspects they have contracted Coronavirus they should contact NHS111, follow instructions and inform their chain of command.

Self-isolation – SSSA Sharer occupants

Where an occupant is advised to self-isolate and they are in a SSSA sharer property they should inform Mears that they have been advised to self-isolate by calling 0800 0324 547 or emailing , whether or not they are currently sharing their property with another occupant.
Occupants who have been advised to self-isolate are reminded that maintaining good hygiene practices appears to be the best defence to becoming infected. This includes regular hand washing with soap and warm water, and cleaning surfaces, door handles and furniture likely to be touched by hand with a disinfectant cleaning product.
Sharer occupants who have been advised to self-isolate should also inform their sharer if they are able to contact them. If they are unable to contact them, they should inform Mears who will attempt to contact the sharer and liaise with DIO if they are unable to make contact.
NHS111 current guidance for people sharing properties with individuals who have been advised to self-isolate is that they need to self-isolate for 14 days. They should follow the steps outlined above.
Where anyone in a property has been advised to self-isolate and they have reported any repairs, or are aware of any contractor visits scheduled to the property, or any move ins or move outs scheduled for the property, they should inform Mears that they have been advised to self-isolate by calling 0800 0324 547 or emailing

Self-isolation - SSSA sole occupants and SSFA occupants

Where occupants in SSSA sole occupation of a property, or occupants in SSFA properties, have been advised by NHS111 to self-isolate, they should inform their chain of command. If the occupant has reported any repairs or has any contractor visits scheduled, or if there is a move out scheduled, they should inform Mears that they have been advised to self-isolate by calling 0800 0324 547 or emailing
Occupants who have been advised to self-isolate are reminded that maintaining good hygiene practices appears to be the best defence to becoming infected. This includes regular hand washing with soap and warm water, and cleaning surfaces, door handles and furniture likely to be touched by hand with a disinfectant cleaning product.

Positive diagnosis or displaying symptoms of Coronavirus

Where any occupant has tested positive for Coronavirus, or displays the key symptoms, they should follow NHS111 guidance and inform their chain of command
NHS111 and the Public Health England Health Protection Team will contact the employer to issue instructions regarding cleaning and to conduct a risk assessment based on contact with others.

Once a property has been through a period of being ‘affected’, occupants are requested to clean the property in accordance with Public Health England guidelines prior to any 3rd party visiting the property. Guidance being;

Use your usual household products, such as detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces. Remember to clean all hard surfaces such as hand rails, bathrooms including separate WCs, kitchen work surfaces, door handles, etc.
Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags.
These bags should be placed into a second bag, tied securely and kept separate from other waste in the room in which you are self-isolating. Keep aside for at least 72 hours before putting into your usual external household waste bin.
Other household waste can be disposed of as normal.

To further mitigate the potential spread of the virus, the following measures are being introduced with immediate effect:

Mears Helpdesk agents will ask all callers if they or anyone living at the property is suspected of being at risk of Coronavirus or undergoing a period of self-isolation.

Occupants in affected properties with planned moves will have their move delayed until such time as the occupants are confirmed to be clear of infection or potential infection.

Additionally, DIO and Mears seek the support of the Chain of Command, in particular Base/Unit/Station Welfare Officers, to inform Mears should they become aware of any affected property where an occupant of SSFA/SSSA is either suspected of being at risk of Coronavirus or is undergoing a period of self-isolation.

Finally, as the situation continues the ability to provide accommodation in the private rental market may be restricted due to agents closing offices, operatives being unable to conduct move ins, and office resources reducing. Your understanding and cooperation is appreciated.


As you know, MOD is taking the spread of Coronavirus in the UK extremely seriously, and you will have seen the recent messages from CDS and Perm Sec on the steps being taken to reduce its impact across Defence in line with Government advice.

I realise this is an anxious time for you and your family members and, in light of the escalating Coronavirus situation, I wanted to let you know what actions we are taking to continue to support you during this time and to ensure your safety and that of our staff and supply chain partners. To date we have taken the following steps:

* Customer Service Advisors for Amey, Mears and other providers are asking callers if they, or anyone living at their property, has or may have the virus and/or is undergoing a period of self-isolation.
* Industry partner personnel attending appointments will call ahead to ask occupants if they, or anyone living at the property has or may have the virus, and/or is undergoing a period of self-isolation.
* Where occupants are self-isolating, operatives will not enter a property to undertake planned or non-critical reactive maintenance or Move In/Out tasks for a period of 17 days or until such time as it is confirmed that there is no longer risk.
* Operatives will attempt to resolve critical tasks with occupants through telephone dialogue. If resolution is not practical, Regional DIO/Amey teams will seek to identify alternative temporary accommodation.
* If you or your families have been self-isolating, at the end of this period, in accordance with Public Health England Guidelines and the guidelines of the devolved authorities, occupants are asked to ensure the property is clean prior to any 3rd party visiting. These guidelines can be found here
More details can be viewed on the Amey and Mears websites.

In addition to your well-being and that of our staff and supply chain partners, our focus will remain on providing the full range of accommodation services. However, given the increasing scale and pace of the virus, and the experience of other countries, it is clear that, over time, our ability to deliver those will reduce. While we will continue to monitor the situation across the UK on a daily basis and keep you updated, through your Chain of Command and the Families Federations, we will have to make some hard decisions about the services we can continue to provide. Given the uneven spread of the virus, those impacts are likely to be different from region to region. To help mitigate those impacts as much as possible could I ask, if your issue is non-urgent, to ease pressure on the Helpdesks and Operational staff by delaying your call until the pandemic starts to subside.

I am grateful for your support and understanding as we navigate through this difficult period.

I wish you and your families the very best of health during this difficult time.

Air Commodore Wendy Rothery
Head of Accommodation DIO

Latest Key worker direction from

Schools are being asked to continue to provide care for a limited number of children - children who are vulnerable and children whose parents are critical to the Covid-19 response and cannot be safely cared for at home.
Click HERE for all the information/guidance, this also contains the information regarding key workers

Thursday, 19 March 2020

School Closure Activities -

Activity Village
Colouring and activity sheets coving numerous topics.

Khan Academy
Especially good for maths and computing for all ages but other subjects at Secondary level. Note this uses the U.S. grade system but it's mostly common material.

BBC Learning
This site is old and no longer updated and yet there's so much still available, from language learning to BBC Bitesize for revision. No TV licence required except for content on BBC iPlayer.

Free to access 100s of courses, only pay to upgrade if you need a certificate in your name (own account from age 14+ but younger learners can use a parent account).

For those revising at GCSE or A level. Tons of free revision content. Paid access to higher level material.

Free taster courses aimed at those considering Open University but everyone can access it. Adult level, but some e.g. nature and environment courses could well be of interest to young people.

Learn computer programming skills - fun and free.

Creative computer programming

Ted Ed
All sorts of engaging educational videos

National Geographic Kids
Activities and quizzes for younger kids.

Learn languages for free. Web or app.

Mystery Science
Free science lessons

The Kids Should See This
Wide range of cool educational videos

Crash Course
You Tube videos on many subjects

Crash Course Kids
As above for a younger audience

Crest Awards
Science awards you can complete from home.

iDEA Awards
Digital enterprise award scheme you can complete online.

Paw Print Badges
Free challenge packs and other downloads. Many activities can be completed indoors. Badges cost but are optional.

All kinds of making.

Prodigy Maths
Is in U.S. grades, but good for UK Primary age.

Cbeebies Radio
Listening activities for the younger ones.

Nature Detectives
A lot of these can be done in a garden, or if you can get to a remote forest location!

British Council
Resources for English language learning

Oxford Owl for Home
Lots of free resources for Primary age

Big History Project
Aimed at Secondary age. Multi disciplinary activities.

Geography Games
Geography gaming!

Blue Peter Badges
If you have a stamp and a nearby post box.

The Artful Parent
Good, free art activities

Red Ted Art
Easy arts and crafts for little ones

The Imagination Tree
Creative art and craft activities for the very youngest.

Toy Theater
Educational online games

DK Find Out
Activities and quizzes

This is more for printouts, and usually at a fee, but they are offering a month of free access to parents in the event of school closures.