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Monday, 30 March 2020

OFGEM - Covid-19 and your energy supply

COVID-19 is a new illness caused by the coronavirus that can affect your lungs and airways. It’s a national issue and the government is leading the response to it. All official government advice is available at www.gov.uk/coronavirus. You can watch British Sign Language versions of government advice on the SignhHealth website. For health information, please visit the NHS coronavirus pages.
Here you can find advice and answers to questions you may have on managing your energy supply during the outbreak. We will continue to update this information.

What is Ofgem doing?

We’re working closely with government to ensure the energy industry is taking all the necessary steps to serve the needs of customers, particularly people in vulnerable situations and people who may need to self-isolate at home.
Energy suppliers and network companies have plans in place to continue to provide energy. They are expected to closely monitor and follow government guidance, and will take timely decisions on how best to protect customers and staff, while delivering their services. The government has also launched an emergency package of measures with energy suppliers to ensure vulnerable people don’t face any additional hardships in heating or lighting their homes during the coronavirus outbreak.
We are in constant contact with government, industry and consumer groups so we can act to protect you if any problems arise. If you have questions about your own situation, contact your energy supplier in the first instance. You can find their details on a recent bill or their website, or use the services in our guide Who is my gas or electricity supplier?
If you or someone you know is vulnerable, of pensionable age, has children under 5, a disability or long-term medical condition it’s important to let your energy supplier know. Each energy supplier keeps a Priority Services Register of people who may need additional assistance. It’s free to be added to the list. If you are concerned about what the coronavirus means for you, there’s more advice on the Citizens Advice website. SOURCE: https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply